Privacy policy

ARTICLE 1 : PREAMBLE

The purpose of this privacy policy is to inform users of the Ouivmi site and application:

  • On how their personal data is collected. Personal data is any information that identifies a user. As such, it may be: his first and last names, his age, his postal or email address, his location or his IP address (non-exhaustive list);
  • On the rights they have regarding this data;
  • On the person responsible for processing the personal data collected and processed;
  • On the recipients of this personal data;
  • About the site’s cookie policy.

This policy supplements the legal notices and the General Conditions of Use which can be consulted by users at the following address: https://ouivmi.com/terms-of-use/

ARTICLE 2: PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA

In accordance with article 5 of European Regulation 2016/679, personal data are:

  • Processed in a lawful, fair and transparent manner with regard to the data subject;
  • Collected for specified purposes (see Article 3.1 hereof), explicit and legitimate, and not to be further processed in a manner incompatible with these purposes;
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  • Accurate and, where necessary, kept up to date. All reasonable steps must be taken to ensure that personal data which is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay;
  • Kept in a form allowing the identification of the persons concerned for a period not exceeding that necessary with regard to the purposes for which they are processed;
  • Processed in such a way as to guarantee appropriate security of the data collected, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

Processing is only lawful if and insofar as at least one of the following conditions is met:

  • The data subject has consented to the processing of their personal data for one or more specific purposes;
  • The processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures taken at the latter’s request;
  • The processing is necessary for compliance with a legal obligation to which the controller is subject;
  • The processing is necessary to protect the vital interests of the data subject or of another natural person;
  • The processing is necessary for the performance of a task in the public interest or in the exercise of official authority vested in the controller;
  • Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the person concerned is a child.

ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED IN THE CONTEXT OF THE USE OF THE WEBSITE AND THE APP

Article 3.1: Data collected

The personal data collected as part of our activity are as follows:

  • Website – Data collected automatically:
    • Usage data: anonymized analyzes
    • Fault data, performance, diagnosis: anonymized analyzes
  • App – Data collected automatically:
    • Name / First name / Pseudonym: app operation, shared with members of groups to which the user belongs
    • E-mail address: app operation, shared with Ouivmi for communications via e-mail
    • Technical identifier linked to the user and the device: app operation
    • Ouivmi purchase history: app operation
    • Usage data: anonymized analyzes
    • Fault data, performance, diagnosis: anonymized analyzes
  • App – Data collected optionally, following a user action:
    • Health data of the cared-for person: app operation, shared with members of the same group
    • Name, address, e-mail address, telephone number of the contacts provided: app operation, shared with members of the same group
    • Photos, videos, files, content: app operation, shared with members of the same group
    • Ouivmi chat messages: app operation, shared to chat members
    • Advertisement identifier : display of personalized advertisements according to the user’s choice, not recorded

Article 3.2: Data storage

The data collected automatically is kept until the deletion of the user’s account, which may occur at the request of the user or after 3 years of inactivity.

The data collected optionally are kept until their deletion by a member of the group, the deletion of the group or the deletion of the account of the group administrator or following 6 months of inactivity of the group administrator.

To delete an account from within the application, a user can access the form from the home page via “Settings > My Profile > Actions > Delete my account”.

To delete your account without the application, send an e-mail to support@ouivmi.com.

The company can keep certain personal data beyond the periods announced above in order to fulfill its legal or regulatory obligations.

ARTICLE 4: DATA PROCESSOR AND DATA PROTECTION OFFICER

Personal data is collected by OUIVMI, Bâtiment B – 230 Route de Nîmes 34170 Castelnau-le-Lez SAS au capital de 1000€ – RCS Montpellier 947 849 733

The data protection officer can be contacted as follows:

By email: contact@ouivmi.com

If you believe, after contacting us, that your rights are not respected, you can send a request to the CNIL or another data protection authority.

ARTICLE 5: THE RIGHTS OF THE USER IN TERMS OF DATA COLLECTION AND PROCESSING

Any user concerned by the processing of his personal data may avail himself of the following rights, pursuant to European regulation 2016/679 and the Data Protection Act (Law 78-17 of January 6, 1978):

  • Right of access, rectification and right to erasure of data (set out respectively in Articles 15, 16 and 17 of the GDPR);
  • Right to data portability (Article 20 of the GDPR);
  • Right to restriction (Article 18 GDPR) and to object to data processing (Article 21 GDPR);
  • Right not to be the subject of a decision based exclusively on an automated process;
  • Right to determine the fate of data after death;
  • Right to refer to the competent supervisory authority (Article 77 of the GDPR).

To exercise your rights, please send your letter by email to contact@ouivmi.com

In order for the data protection officer to comply with his request, the user may be required to provide him with certain information such as: his first and last names, his e-mail address as well as his account number, personal space or subscriber.

Visit the cnil.fr website for more information on your rights.

ARTICLE 6: CONDITIONS FOR MODIFICATION OF THE PRIVACY POLICY

The editor of the Ouivmi website and app reserves the right to be able to modify this Policy at any time in order to ensure that users of the site comply with the law in force.

Any changes cannot affect purchases previously made on the website or the app, which remain subject to the Policy in force at the time of purchase and as accepted by the user during the validation of procurement.

The user is invited to read this Policy each time he uses our services, without it being necessary to notify him formally.

This policy, published on January 2, 2023, was updated on January 16, 2024.